Under the general supervision of the Program’s Supervisor, the Client Services Manager (CSM) assesses the needs of the consumer and /or the consumer’s’ family when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer’s needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS).
The Client Services Manager is responsible for addressing both the individual consumer’s biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to consumers and in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer.
CSM’s are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department.
In addition, Master level CSM’s are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers.
Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.
Bachelor’s Level (Pay Grade 7)
Bachelor's Degree in Social Work with State of Michigan Licensure.
Minimum of a Bachelor’s degree in social work is required.
Appropriate Michigan licensure/certification is required.
One (1+) or more years’ experience within the specific consumer population in which the position holds responsibility (adults with mental illness (QMHP*), adults with developmental disability (QIDP**), integrated care, assertive community treatment) preferred.
One year experience with the chronic mentally ill and vocational education preferred.
Willingness to receive SUD training and obtain certification (CAADC, CADC, CCJP, CCDP, or CCDP-D).
Demonstrated knowledge and skills necessary to provide the appropriate care for the specific clinical needs and ages of the individuals served.
Demonstrated knowledge of the clinical needs, symptoms, and behaviors of individuals served, as well as understand the principles of growth and development over the life span; have the ability to assess data reflecting each individual’s status; interpret the appropriate information needed to identify
each individual’s requirements in relation to his or her age-specific/population specific needs; and to provide the care needed by the appropriate age group – (adult and geriatric).
Master’s Level (Pay Grade 9)
Master's Degree in Social Work, Psychology, or Counseling with State of Michigan Licensure.
Master’s level such as
· Licensed Master’s Social Work
· Limited License Psychology
· Licensed Professional Counselor
One year paid work experience within the specific consumer population in which the position holds responsibility (adults with mental illness (QMHP*), adults with developmental disability (QIDP**), integrated care, assertive community treatment) required.
One year experience with the chronic mentally ill and vocational education preferred.
Willingness to receive SUD training and obtain certification (CAADC, CADC, CCJP, CCDP, or CCDP-D).
*QMHP - Individual with specialized training or one year experience in treating or working with a person who has mental illness as defined under the Michigan PIPH/CMSP Provider Qualifications per Medicaid Services.
** QIDP - Qualified Intellectual Disability Professional (QIDP) - Individual with specialized training or one year experience in treating or working with a person who has intellectual disability; and is a psychologist, physician, educator with a degree in education from an accredited program, social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, registered nurse, registered dietician, therapeutic recreation specialist, or a licensed or limited-licensed professional counselor.
Note: A related degree and /or a limited license may be considered in lieu of the above where provider qualifications as defined under the Michigan Mental Health Code and/or Medicaid Provider Manual and appropriate supervision exist.
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