Customer Specialist

This is an exciting opportunity for a customer-oriented individual who enjoys providing excellent service and has strong communication skills.
If you are looking for a role where you can utilize your communication & sales skills to interact with diverse customers, this position may be a great fit for you.
As a customer specialist, you will serve as a key contact and liaison for customers to ensure their total satisfaction.
You will interact with customers on an ongoing basis and support sales and leadership staff.
Responsibilities: * Perform a heavy volume of inbound and outbound phone duties, taking an active role in selling GLC services and setting appointments.
* Filter leads on behalf of the company’s clients by staying current on market offerings and company availability.
* Effectively and efficiently perform data entry work in the internal CRM software and various platforms of the company.
* Provide support to the GLC sales team with coordination of customers through the sales funnel.
* Provide ongoing support to the customer during GLC construction process.
* Communicate carefully, intentionally and with accurate information to prioritize a positive experience for clients.
* Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately.
* Work efficiently to meet team and personal goals.
* Ensure every customer experiences the GLC Difference * Participate in regular training on products and offerings of the company Skills: * Strong phone etiquette and communication skills.
* Fluent in English, both written and verbal.
* Sales experience or ability to effectively upsell products or services.
* Proficient in data entry and computer skills.
* Ability to communicate clearly and professionally with customers.
* Comfortable making outbound calls to customers.
* Bilingual, especially in Spanish, is a plus Job Type: Part-time Pay: $25.
00 - $28.
00 per hour Expected hours: 32 per week Benefits: * Flexible schedule * On-the-job training * Professional development assistance Experience level: * 5 years Shift: * Day shift Weekly day range: * Monday to Friday * No weekends Work setting: * In-person * Office Work Location: In person