Company:
US3088 Sygma Detroit, a Division of The Sygma Network, Inc
Zip Code:
48162
Minimum Level of Education:
High School or Equivalent
Minimum Years of Experience:
4 Years
Employment Type:
Full Time
Travel Percentage:
0
COMPENSATION INFORMATION:
The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison.
Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors
JOB SUMMARY
Directs and coordinates the Customer Service activities to assure customer satisfaction.
Supervise all office administrative duties.
Schedule
Monday-Friday, 8 AM-5 PM (Flexibility may be needed at times to work on Saturdays)
RESPONSIBILITIES
Responsible for training, and developing office personnel
Coordinates planning and assignment of work for the most effective use of the customer service representatives
Ensures prompt and efficient processing of customer orders and correspondence
Ensures that the administrative cycle (customer service, benefits, and payroll) is completed in a thorough, accurate and timely manner
Processes, prints, reviews, and files all daily reports
Is thoroughly familiar with and maintains current information on product information, particularly promotional items, low inventory and out-of-stock situations, substitutions, new items, vendor and quality issues, forced shipments, and conversion and test items
Communicates well with purchasing, Customer Service Representatives (CSRs), customers, and center management in order to stay abreast of product issues and to ensure the timely dissemination of this information to all concerned.
Informs other departments of customer complaints or problems.
Follows up on resolving these problems, ensuring customer satisfaction
Provides administrative assistance to the General Manager and other duties as assigned.
Periodically attend customer franchisee meetings
QUALIFICATIONS
Education
A/GED, plus 4 - 8 years of customer service/supervisory experience is required.
Prefer a 4-year degree
Experience
4 years of customer service/supervisory experience
Physical Demands
Work is primarily sedentary in nature
Most of the day is spent communicating with customers and employees; therefore must be able to verbally communicate clearly
The key entry comprises approximately 1/3 of the day
Mental/Visual Demands
You must be able to read text that is close and at a distance with or without correction.
In addition, you must be able to perform manual tasks, hear, sit, reach, lift, bend, and interact with others.
Working Conditions
Most of the day is spent in an office environment
Equipment Operated
General office equipment including but not limited to a calculator, copier, facsimile machine, PC computer and printer
BENEFITS INFORMATION:
For information on Sysco's Benefits, please visit https://SyscoBenefits.
com
OVERVIEW:
Sysco is the global leader in foodservice distribution.
With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.
We're looking for talented, hard-working individuals to join our team.
Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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