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Customer Service Engineer

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Posted : Thursday, February 15, 2024 10:37 PM

If you are motivated to join a values-driven company, are a proven sales professional, and like the pace of a smaller (but more nimble) company, join our team as our Regional Sales Manager.
You would be working for a family owned business with a very friendly atmosphere.
Customer service is paramount to our success.
We are looking for a dynamic and resourceful leader with exceptional interpersonal skills to attract, engage, manage and build relationship with new/existing customers in the Great Lakes area.
You would be responsible for meeting the objectives of the Company's overall vision strategy by successfully managing the needs of the customers and prospects.
This position reports directly to the Plant Manager of the facility based in Monroe, MI and will be part of the Corporate Sales and Marketing team.
Advanced Heat Treat's vision is Exceeding Customer Expectations with UltraGlowing Results.
With our 36 years of heat treat experience and 20+ services, we've helped solve part problems that have affected the Jaws of Life, military weapons, agricultural equipment, prosthetics, commercial airplanes and MUCH MORE! From the jobs of a small machine shop to a multi-million dollar aerospace project we find solutions.
AHT has four strategically located facilities, 2 in Waterloo, IA, 1 in Monroe, MI and 1 in Cullman, AL.
We offer the highest standards of quality-ISO/TS16949, FFL and NADCAP certified.
AHT offers its ULTRAGLOW surface treatment process for engineered steel, cast iron, stainless steel and titanium parts.
AHT is recognized as a worldwide leader in the heat treat market.
Expected to be a key cross-functional contributor and collaborative member of our Sales and Marketing Traction Team.
Initiate and execute the business development of action plans to penetrate new and existing markets.
Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Establish and adjust selling prices by monitoring costs, competition, supply and demand.
Ensure pricing of all products meets expected profit margin Develop and execute strategic plans to achieve sales targets and expand our customer base.
Build and maintain strong, long lasting customer relationships.
Effectively communicate the value proposition through proposals and presentations Manage effective customer communication to ensure customer satisfaction.
Partner with our outside sales contractor network and participate in customer calls together.
Analyze statistics or other data from our CRM system to determine the level of customer service our organization is providing.
Coordinating with customer service and production manager to ensure orders are delivered and exceed customer expectations.
Education and Experience: Bachelor's Degree or equivalent in technical field and 7+ years in industrial sales.
Prior heat treat sales experience a plus.
Position may require extensive travel throughout the Great Lakes area.
Qualifications/ Competencies: Committed to AHT Family Values of Passion, Integrity, Teamwork, Service, Loyalty and Professionalism Highly organized and self-motivated, with very effective time management skills Project self-confidence, enthusiasm, and a positive "can do" attitude.
Strong listening and proven sales skills Able to successfully negotiate agreements, terms and pricing Strong analytical, numerical and reasoning abilities.
Excellent interpersonal and written communication skills.
Ability to self-start and work with a high sense of urgency Judgement- display willingness to make decisions, exhibit sound and accurate judgement, and make timely decisions.
Qualified applicants are encouraged send their cover letter, resume, and references to be considered for this opportunity

• Phone : NA

• Location : Monroe, MI

• Post ID: 9049477102


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