Inside Sales/Customer Service Associate

*What we’re looking for:* Dundee Manufacturing Company is looking to hire a highly motivated and coachable Customer Service and Inside Sales Associate.
The Customer Service and Inside Sales Associate plays a crucial role amongst the DMC sales team.
You are the liaison between our production floor and all our customers.
The ideal candidate will have a “CAN DO” attitude to offer exceptional customer service and support to our customers.
We are looking for someone who is passionate about being a good teammate and person.
DMC is growing tremendously fast, and the ideal candidate would be a self-reliant and quick-thinking problem solver.
*Responsibilities include, but are not limited to, the following:* · First point of contact for all customers via phone and email.
· Build and maintain strong customer relationships.
· Work cooperatively with our shipping and production teams to ensure customers receive high quality products in a timely manner.
· Ensure that shipment of finished goods satisfies both customer and company objectives.
· Conduct market research to identify new business opportunities.
· Maintain weekly sales reports and report out to leadership team.
· Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, logging RFQ’s, sending quotes, and following up open quotes.
· Communicate any changes in pricing or delivery dates to the customer in a timely fashion.
· Utilize our PLEX CRM to enter all purchase orders and stay up to date on all current and past due orders.
· Support our outside sales reps with any quotes, reports, and answer any questions they may have.
· Collaborate with Sales Manager to accomplish department goals.
*What you will need to be successful:* · Advanced skills with Microsoft Office Suite.
· Detailed oriented with excellent organization and time management skills · Proficiency in CRM systems · Strong computer skills and knowledge of basic telephone technology · Open to minimal travel (1-3 times annually) to customers sites, conventions, etc.
· Ability to perform physical demands such as walking on the plant floor and lifting boxes up to 50 lbs.
*Education and Requirements:* · 1-3 years of customer service and/or inside sales experience required.
· Bachelor’s degree required.
Job Type: Full-time Pay: From $19.
00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Experience level: * 1 year * 3 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Experience: * Inside Sales: 1 year (Required) * Customer service: 2 years (Required) Work Location: In person