NETWORK AND COMMUNICATIONS ADMINISTRATOR

JOB The Network and Communication Administrator is part of a team which is responsible for the College campus network infrastructures.
The Network and Communication Administrator performs responsibilities including designing, implementing, and maintaining the networks by managing network IP addresses, communicating network information and requirements to connect hosts onto the network, and installing, upgrading, and maintaining network routers, switches, wireless access points, wireless controllers, other network devices and servers; working with vendors to research emerging technologies and diagnose and resolve network problems; automating network tasks; utilizing multiple tools to monitor the network to ensure optimum performance and to assist in troubleshooting issues; maintaining Internet links, working with faculty, staff, and students in the integration, maintenance, and problem resolution of network services; maintaining documentation and database information of network services; and assisting in the preparation and evaluation of bid specifications for network hardware and software, as directed by the Chief Information Officer.
The Network and Communication Administrator is responsible for the installation, management and support of applications, servers, systems, network infrastructure, integrations, and monitoring of various enterprise level systems including unified communications, networking, security camera, and access control related systems.
Responsibilities include application systems, technical administration, including support of systems hardware and software management.
EXAMPLE OF DUTIES Assures the College's networking requirements are met with the highest level of performance and reliability in maintaining the hardware and software components of the College’s networks by providing system and security administration for information technology related hardware, operating systems, databases, and applications.
Maintains the integrity of the network by installing, upgrading, and maintaining network routers, switches, wireless, VPN, and other devices at current operating system levels as provided by the manufacturer, working with vendors to diagnose and resolve network problems, operating and configuring protocol analyzers to diagnose problems, analyzing captured data using network protocols to determine problems, and using network monitoring software to detect network conditions requiring corrective action or performance tuning.
Works with Purchasing Services to prepare and evaluate bid specifications for the purchase and maintenance of network hardware, software, and services.
Communicates issues to vendor technical support and follow through until resolved, coordinating and performing required upgrades, fixes, and patches.
Maintains and manages active directory domain environments, IP addresses, DHCP servers, Radius, router/switch routing protocols, and other servers and software systems on both physical and hypervisor server environments.
Configures, maintains, administers and supports Microsoft Office 365 tenant environments related to but not limited to phone system and calling plan.
Configures and maintains voice over internet protocol (VoIP) phone system; assist users with functions of the phone and end point operations.
Assists with maintaining e-mail systems, consisting of data integration between active directory, an identity management system, and other systems.
Assists with client connectivity, software distribution and installation issues of unified communications applications on various devices.
Assists with the installation, support, and secure applicable versions of Windows Server.
Assists with the installation, operation, and maintenance support for VMware infrastructure, virtual environments, and thin clients.
Installs, administers, maintains, and supports the infrastructure and integration of devices, servers, routers, switches, wireless access points, and network services used to make up the Local Area Network (LAN) and Wide Area Network (WAN).
Installs, maintains, trains, and coordinates support for security camera systems; assists as needed to retrieve any requested video from video recording systems; monitors system to ensure functionality and daily operation.
Installs, troubleshoots, maintains and repairs access control systems including the required infrastructure, equipment, and programming of devices.
Participates in the planning and implementation of various required systems on premise or as a service.
Develops, tests, and deploys scripts using PowerShell, batch files, other scripting languages, and scheduled tasks as needed.
Reviews system and application logs to diagnose and correct problems.
Programs network applications as needed such as web, network monitoring, bandwidth utilization, general data collection, reporting, and automated response to abnormal or undesirable network conditions.
Assists with the integration, maintenance, and problem resolution of network services and wiring infrastructures by working with Information Technology staff, user support entities, vendors, and end-users including College contractors and guests.
Coordinates, provides, and supports training efforts related to supported applications.
Creates and maintains documentation (floor plans, equipment inventory, network, etc.
).
Ensures accurate records are kept of network components, network connections, accounts, and inventory.
Helps to ensure the availability of computer resources by assisting with disaster prevention and recovery efforts caused by events like power outages, hardware failures, etc.
Executes responsibilities in accordance with applicable laws and the college’s policies, which includes the Code of Ethics.
Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the Chief Information Officer.
Contributes to the overall success of Information Services by performing all other essential duties as assigned.
SUPPLEMENTAL INFORMATION KNOWLEDGE: Knowledge and experience with computer security systems, standards, and compliance.
Knowledge and experience with online and server-based application systems.
Knowledge and experience with various network operating systems, preferably Windows server.
Knowledge and experience with virtualization software, preferably VMware.
Knowledge of information technology, computer operations, network, and database processing.
Knowledge and experience with Office 365 and deployment of Teams.
Knowledge and experience with Office 365 Admin Center.
Knowledge and experience with video recording security systems.
Knowledge and experience with access control systems.
Knowledge of MCCC’s vision, mission, and values and a commitment to further its educational goals and strategic plans.
Knowledge of the principles and practices of MCCC and skill in providing administrative support to such activities.
Knowledge and proficiency of office technology skills including Microsoft products, virtual platforms, and a willingness to learn and master new technologies as needed.
Knowledge of grammar, punctuation, spelling and the correct usage of the English language.
SKILLS: Skill in diagnosing computer operating and network problems.
Skill in maintaining and updating records and related systems by displaying strong attention to detail, dedication to customer service, and a team approach to work.
Skill and proficiency in the use of office equipment and technology, computers and related software, such as word processing and spreadsheets, and the ability to master new technologies.
Skill in diplomacy, tact and emotional intelligence required to develop positive relations.
Skill in responding to public inquiries and internal requests with a high degree of professionalism.
Skill in developing, implementing, and maintaining procedures to enhance efficiency in department operations and coordinate activities across departments.
Skill in maintaining and updating records and related systems.
ABILITIES: Ability to interact and assist computer users of varying skill levels.
Ability to understand complex configuration, installation, and computer maintenance procedures.
Ability to use a variety of power and hand tools for the repair and installation of computer related equipment.
Ability to acquire knowledge of the principles and practices of a community college and skill in providing administrative support to such activities.
Ability to work flexibly and independently, set priorities, work simultaneously on numerous tasks, use good judgement and initiative, and meet/exceed deadlines.
Ability to work with minimal direction and comfortable with making decisions.
Ability to understand instructions and follow detailed procedures consistently.
Ability to work professionally with the public and serve as a representative of the College with discretion.
Ability to effectively and professionally communicate and present ideas and concepts orally and in writing.
Ability to establish effective working relationships and use good judgment, initiative, and resourcefulness when dealing with staff, students, faculty, the public, and other professional contacts.
Demonstrate administrative and organizational skills, including the ability to prioritize multiple tasks, work in a fast-paced environment with numerous interruptions, and meet deadlines.
Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities.
Ability to perform extensive research, compile complex data and prepare accurate records and reports.
Ability to type and enter data with speed and accuracy.
Ability to work independently and be proactive.
Ability to set up and maintain complex and confidential files, databases, records and schedules.
Ability to establish credibility with broad and diverse constituencies within the college based upon integrity, critical thinking, outstanding operational performance, a customer service orientation and excellent interpersonal relations.
Ability to critically assess situations, maintain attention to detail, solve problems, work efficiently under stress, within deadlines, and changing work priorities.
Ability to identify and secure confidential information.
Ability to perform extensive research, compile complex data, and prepare accurate records and reports.
Physical Demands and Work EnvironmentThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate with others in person and on the telephone.
Employee required to hear and distinguish normal sounds with some background noise.
Employee must view and create written and electronic documents.
The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, crawl, and use ladder.
The employee may be exposed to the risk of electrical shock.
The employee must frequently lift and/or move moderate to heavy weight objects up to 65 pounds.
While performing the duties of this job, the employee typically works in a business office setting.
Employee is also required to access various locations in the department and on campus.
Employee must communicate with others in person and on the telephone.
The noise level in the work environment is generally quiet and sometimes moderate.